March 18, 2001 - Investigating T.S.T.T.
Trinidad and Tobago Today

Is T.S.T.T. slowing us down?


We will give more details as more information comes to us. While there are global problems affecting Internet access, we are not getting the facts from TSTT; their representatives tell us there is no problem.
Please send more information on the nature of this problem.


From: Editor March 19, 2001

All Internet Service Provider (ISP) connections are combined into one or more shared connections. In most cases, these shared connections have less capacity than the combined total of all the customer connections they serve. Done judiciously, this works. Since most Internet users spend more time reading their email and Web pages than they do downloading them, they are only using a fraction of their connection's actual capacity. Overbooking allows an ISP to combine several customer connections into a single link that is smaller (and less expensive) than the combined total of all the connections they serve, without reducing the amount of data sent to a customer when they are downloading data.

The problem is that some ISPs, cable modem companies, and DSL providers take the overbooking concept too far. They funnel so many connections into a small combined connection that normal customer demand overwhelms the capacity of the combined connection. This is a particular problem during peak use hours, when line speeds can slow to a crawl.

Unfortunately, your only options are to complain to your ISP or switch to another Internet provider with a better track record.


From: L. Mahabir March 19, 2001

PRIMITIVE!!!......That's the best I can come up with to describe TSTT's internet service.

It reminds me of the regular telephone service in the pre-internet period of the sixties and seventies and early eighties.

Remember the frustration of trying to get an operator to answer you in order to make an overseas call?

Remember the "long waiting list" of overseas calls?

Remember the two or three days it took for the operator to finally put through your overseas call?

Remember the frequent disconnections after the call was finally put through? And then going back to square one in order to tell the operator you were didconnected?

Well, their internet service is no better. It's even worse.

De-regulation and competition. That's the answer.


From: A. Hotep March 20, 2001

The little I found out yesterday is that TSTT is experiencing problems with their main DS3 line that supplies Internet access to most of this country. The company is trying to route traffic through some other means but the systems are slow.

Meanwhile they are telling callers they are not experiencing any problem and are encouraging them to make changes to their computer settings.

We had several people call to report the problem and they were all told that they were the only ones calling about the problems so it may be their settings.

TSTT is definitely lying to the public; they are trying to minimize the problem in the minds of the public.


From: Gilbert Brown March 23, 2001

The responsible thing for tstt to do is to provide some extension of credit to those who have fixed amounts of internet hours. It is certainly taking much longer to access info on the net since this problem began.

They should also provide some compensation for those with the unlimited hours package because of the time inconveniences being experienced.

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